If you don’t have agents sitting on the Landbot chatbot platform all day long you might want to notify your agents when someone wants to talk to them.
Just continue reading if you are interested in how it works. There’s a way you can build and test a WhatsApp bot BEFORE that process is complete! Without completing these steps launching your chatbot won’t be possible whether you are doing it solo or using a chatbot solution like Landbot. Set up your WhatsApp message templates (pro-active branded notifications).Ensure you match the criteria and apply for WhatsApp Business API.Before you can grace your audiences with an official WhatsApp chatbot, you need to: WhatsApp Business API requires businesses to pass through an application process prioritizes medium, large and enterprise-size businesses in selected industries. Still, even though WhatsApp did open its doors to businesses, the API integrations is not up for grabs just for anyone. Truth be told, the promising WhatsApp statistics have been hard to ignore even before the messaging app opened for business. In 2021, the stats are ever more convincing showing WhatsApp's MAU reaching an incredible 2 billion which is significantly more than any other messaging app on the market. Though not everyone was instantly eager on the idea, seeing WhatsApp’s 1.6 billion monthly active users (MAU) in 2019 did the trick. Since the launch of WhatsApp Business API back in August 2018, a wave of excitement swooped over the business world. Industries most likely to profit from a WhatsApp chatbot include real estate, travel & hospitality, finance, education, online retail and likely any type of subscription-based business. Delivering a personalized experience with every interaction thanks to accurate user history and data collection.īesides customer support, a WhatsApp bot can be used for sales and lead generation, product promotion/recommendation, customer engagement and feedback, booking, internal company communication, and so forth.Getting in touch with customers without forcing them out of their comfort zone (via an app they use daily).
Being able to communicate with the customer base promptly and asynchronously (at a time most convenient to the customer).The major advantages of a WhatsApp chatbot include: Chatbots on WhatsApp can be rule-based (composed of decision-tree-type interactions offering more structured experience) or NLP-based (using natural language processing for more or a more human conversational effect). A WhatsApp bot provides customers with a real-time automated conversational experience directly on the messaging app, using WhatsApp Business API integration.
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